Templates

For the regular who’s been quiet longer than usual.

Hi [first name] — we've missed you at [business name]! Your usual [item/service] is waiting. Come back this week and [offer, e.g. "your next stamp is on us"]. See you soon?

Day-before nudge that keeps the calendar honest.

Hi [first name], a quick reminder: you're booked at [business name] tomorrow at [time]. Reply here if you need to reschedule — otherwise we'll see you then!

The friendly line that rides along with a payment request.

Hi [first name] — here's the payment request for [service/date]. You can settle it right from this chat whenever suits you. Thanks again for choosing [business name]!

Ask for the review while the visit is still fresh.

So glad you came by today, [first name]! If you have 30 seconds, a quick review helps a small business like ours more than you know: [review link]. Thank you!

First-visit reward copy for new members of your base.

Title: Welcome to [business name]!
Description: Thanks for joining us — enjoy [offer, e.g. "10% off"] on your next visit. Show this at the counter to redeem.
Terms: One per customer. Valid [timeframe].

Today-only broadcast that fills a quiet stretch.

Title: [Day] afternoon special ☕
Description: Today [start time]–[end time] only: [offer, e.g. "any pastry half price with a drink"]. First come, first served!
Terms: Valid today, [date], [start]–[end].

Reward copy for the customers who bring their friends.

Title: Share [business name], both of you win
Description: Send a friend our way — they get [friend reward] on their first visit, and you get [referrer reward] as a thank-you.
Terms: Reward applies after your friend's first visit.

Announce a launch, reopening, or new location.

Title: We're open! 🎉
Description: [Business name] is now open at [location]. Come see us [dates/hours] — the first [number] visitors get [opening offer]. We can't wait to meet you!

Everything to do the week your sticker goes up.

□ Print the counter sticker (dashboard → QR & Sticker)
□ Place it where customers pay — eye level, well lit
□ Brief the team: "one scan joins the loyalty program"
□ Turn on your welcome offer so the first scan rewards them
□ Set up one automation (start with the win-back)
□ Check your first week of scans in the dashboard